1. The first contact(s), either direct or through a communication channel, is considered by us the starting point of the business relationship. It's meant to determine the input and the output of the business. It supports both parts to mutually clearly define each other's requirements, expectations and responsibilities.

2. Usually but not mandatory, the next step is to emphasize to the customer our competency and area of expertise through a small but relevant pilot project.

3. The main attributions of the next phase are to establish the coordinates and the procedures of the project:

The Input. Only a clear input helps to know and understand customer's needs in order to provide him THE system he really needs and it's the professional tool to improve the efficiency of HIS business.
- The Requirement: our Partner, the customer, is providing us the project's comprehensive specifications.
- The Analysis: we perform the deep analysis of customer's requirements, creating - if the case - the Functional Specifications.
- The Plan: we set and approve together with the customer the time schedule, the resources and costs assignment.
- The Management: we assign a dedicated Project Manager to organize and coordinate the activity of allocated work groups, to manage and keep tracking of the assigned resources and maintain the feedback with the customer, in order to reach the objectives: project progress and quality within the time frames and budgets.
- The Communication: we establish with the customer the dedicated communication channels to mutually monitories the project progress and/or changes and the format of regular status reports.

The Feedback. Communication with the customer is mandatory to permanently keep the control of the project. Regular time based reports, Q&A and discussions of all project-related issues will give to the customer the guarantee that the project will meet given specifications and deadlines, being for us as well the vital feedback tool in order to be within the time frames and budgets.

4. The development: that's the real work. Fully using the skills and technical expertise of his team(s), our Project Manager will handle its/their organization and coordination, clear the problems, maintain the regular connection with the customer and make sure everything's going on as planned.

5. Testing, debugging and QA is the next step, in order to guarantee a fully functional and bug free product. Now the project is set for the delivery version, being tested for 100% functionality and to comply to the customer's requirements and quality standards. Using the ISO QA standards as milestone we assure full-cycle quality assurance. We are performing functional/ performance/ usability/ stress/ regression/ integration & environment testing to deliver our product(s) with the highest quality.

6. The delivery: With all source codes documented, the product is delivered with the agreed warranty to the client, the project being concluded only after customer's final quality acceptance. The warranty term may be extended and we can provide after-sale support and maintenance at any time.

That's the Partnership for. We are here to solve your problems.